Retail & eCommerce

A more considered way to shop.

A warm, streamlined commerce experience for a fictional Australian homewares brand.

FICTIONAL CASE STUDY · Concept design, client, testimonial and results are illustrative.

CLIENTSunday Store
EXPERTISEeCommerce Development
TIMELINE12 weeks
ILLUSTRATIVE OUTCOME+38% checkout conversion

THE STORY BEHIND THE CONCEPT

Understand the work.
Improve the experience.

A considered brand meets a cluttered store

Sunday Store is an invented Australian homewares retailer. Its imagined catalogue has grown through a series of small additions, leaving inconsistent product pages and a checkout journey with unanswered delivery questions. Customers like the objects but need clearer information about materials, dimensions and availability before they can buy with confidence.

Let the products do the work

The concept design establishes a restrained type scale, warm neutral colours and generous space around product photography. Product information is structured around the questions shoppers actually ask. Dimensions, care instructions and delivery estimates are easy to find. Filters use a consistent catalogue taxonomy so customers can narrow a collection without guessing at internal merchandising labels.

Connect the shop to operations

The proposed headless Shopify storefront connects product data, inventory and checkout while keeping operational ownership clear. Back-in-stock and transactional messages are separated from marketing consent. Payment options are shown accurately and tested through the provider’s supported flows. The implementation avoids duplicating commerce rules in the presentation layer.

Smooth out the awkward moments

The scenario includes an item going out of stock during checkout, a mixed delivery basket and an invalid discount. Each state explains what happened and offers a useful next action. Keyboard navigation and enlarged text are checked across product selection and checkout. Image dimensions are reserved to keep the page stable as catalogue media loads.

Measure conversion in context

The illustrative +38% checkout conversion would compare completed orders with checkout starts across a defined period. In a live project, stock availability, promotions, device mix and acquisition channels would also be reported. The number is a fictional outcome showing the kind of measurement to agree, rather than a promise that visual changes alone create a particular uplift.

THE APPROACH

Prune the complexity.
Keep what matters.

We planned a staged release, building the most valuable end-to-end journey first. Weekly demonstrations kept decisions close to the work, and a shared backlog made tradeoffs visible.

A dependable foundation

The concept solution uses Shopify, Hydrogen, React, Klaviyo. Access controls, understandable error states and useful operational logging were designed alongside the primary experience. The release plan included realistic data migration checks and a documented rollback.

A handover that builds capability

Training sessions covered the tasks staff perform most often, while technical documentation explained configuration and deployment. Ownership of every account and repository was made explicit before launch.

THE SOLUTION

A clearer experience, all the way through.

One connected view

People can find what they need, understand the next step and recover when something goes wrong. The administrative view uses the same definitions and records as the customer experience, reducing the need to reconcile conflicting versions.

Designed for real conditions

Responsive layouts, keyboard access and clear status messages support everyday use. The design system captures reusable patterns so future features can feel consistent without repeating every design decision.

ILLUSTRATIVE RESULTS

+38%

checkout conversion

Scenario metric only. No real client result is claimed.
“Our new store finally feels like us. Thoughtful design, a smooth handover and a partnership we value.”

Fictional Sunday Store project stakeholder

In a live project, we would verify this result against an agreed baseline and measurement period, then document other changes that could have influenced the outcome.

BUILT WITH

The right tools for the work.

ShopifyHydrogenReactKlaviyo
Next project Clearpath Finance ↗

GOOD THINGS START WITH A CONVERSATION

Let’s grow something
great together.

A new idea. A complex challenge. A better way forward.

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